FAQ's
Contact
I have a question, how can I get in touch with you?
Please write us: customerservice@wellicious.com
Our office is open from Mo-Fri, 9.00-5.30 (UK time).
Order and Payment
Which size shall I order?
You will find our size guide in the products descriptions and here . Just look out for the question mark sign.
The size sheet also gives you an overview with different size systems, like UK or EU.
What methods of payment do you accept?
If you purchase goods in our online store, you can pay by card (Visa, Visa Debit, Mastercard, Maestro) or PayPal. If you would like to pay by bank transfer, please write to us.
Do you accept American Express?
Yes. Please see above for a list of payment types we do accept.
Technical difficulties while placing my order – what to do?
Please get in touch if you experience difficulties while placing your order. We can find out what’s causing the trouble, and we are happy to assist you with your order.
How do I use my voucher code?
You can redeem your code in your shopping basket at checkout.
Is my voucher code valid for sale items?
Usually vouchers are only valid for full price items in our collection, if not stated differently.
Do you sell gift vouchers?
Yes! We sell personalized gift vouchers and are happy to create one for you – we just need the following information:
- Name of receiver
- Your name
- Personal message (optional)
- Amount / currency
If it’s a last minute project, please give us a quick call to make sure it will be ready in time.
Shipping
How much are the shipping costs?
UK: 5.95 GBP
UK over 160 GBP free of charge
Europe: Please see our chart here
Germany: 5.95 EUR
Worldwide: 39.95 EUR
How long does shipping take?
UK: 2-5 working days
Europe: 2-5 working days
Worldwide: from 6 working days, it depends which country. Feel free to get in touch to find out.
What delivery service are you using?
Usually we send with DHL Parcel Standard Delivery. You will receive a tracking number by e-mail once your parcel is on its way. If you haven’t received it, please check your spam folder, or get in touch with us.
Return and Exchange
Can I change or cancel my order?
Once your order has been placed online you can no longer change it online. If you would like to return/refund/exchange/withdraw an order, please refer to the “Returns/Refund/Withdrawal” section in our terms and conditions.
What is your return/refund policy?
To read about our full policy, please refer to the “Returns/Refund/Withdrawal” section in our terms and conditions.
Items may be sent back up to 14 days from receiving them. Exchanges will be processed with priority. Please fill in the form included in your parcel. Unfortunately, we cannot accept return items which are not in perfect condition with all labels attached. If an item has been worn or used, refunds will only be accepted at our discretion. We strongly advise all customers to check the products thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
What if my item is faulty?
If you receive an item which is faulty or damaged, please notify us immediately by phone or e-mail, and we will make arrangements for you to return the item to us. Upon receipt, we will examine the item to see if it is faulty or damaged. We may, as we think appropriate, either issue a credit for the item, repair it (subject to availability), or send you a replacement.
Do I have to pay for returns?
We ship exchange items without charging for shipping costs.
For return shipping, we kindly you to cover the costs.
Where do I send my return to?
Please send your return to our warehouse in Germany, the address is:
Wellicious GmbH
c/o GECCO GmbH
Gewerbering Süd 2
97359 Schwarzach
Germany
UK customers can send their return to our UK address:
Precious Wellbeing Ltd
22 Bransby Way
BS24 7BW Weston-super-mare UK
If I purchase something online, can I return it to a store or vice versa?
Unfortunately, no. Our online business is separate to that of our retailers.
If you need to return something you bought in a store, you will need to return to the store from which you purchased the item.
How will I know when I have been refunded?
Once processed, we will inform you by e-mail. This e-mail will include details of the refund. UK refunds will generally be returned to your account between 2 to 5 working days. International bank transfers may differ. If the amount is not showing up in your bank details, please show your card institution or bank the details we send you to find out more.
Additional Information
Where is your office?
We have offices in Germany and in the UK.
Can you let me know when new products are released?
Yes! Just sign up for our online newsletter and you will be the first to know about new products, competitions, sales and the latest news.
Which tops would you recommend for Yoga?
For “standard” Yoga, we recommend choosing something rather tight or with a waistband. A built-in bra and a higher neckline help keep everything in place through each pose.
For hot Yoga, we recommend the active seamless crop tops or our cotton and Lyocell bra tops (coming back soon!)
Which Tops would you recommend for for larger chest sizes?
Go for something with more support like the Control Bra.
Which styles are good to go for during pregnancy?
Go for pants with a foldable waistband – like our Yoga pants – this will give your belly extra support and warmth. Most materials are quite stretchy and will fit as your belly grows.
How do I hear more from Wellicious?
Simply subscribe to our newsletter and be amongst the first to receive weekly blog updates, special news, competitions and updates. You can also follow us on our social networking sites.
